Return & Refund Policy

At CinusLinuswe strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issue, or you’re feeling frustrated, then please send us an email and our team will assist you right away.

To request a cancellation, return or exchange, you could either do it through your account used for placing the order or contacting us via email support@cinuslinus.com.
Be prepared to provide your order number and a brief description of the reason for the return or exchange. Please notice that the shipment cost is not refundable.

ORDER CANCELLATION
If you are canceling your order which has not yet to be shipped out, please kindly contact us via support@cinuslinus.com.
For the fastest resolution, please include your order number. Thanks!

60-DAY MONEY-BACK GUARANTEE FOR ANY REASON
For any reason you are not satisfied with an item purchased from CinusLinus.com, you may return or exchange the product within 60 days of receipt of shipment in most cases.
We strive to ensure that our customers are completely satisfied with their purchases.
If you are not satisfied with your purchase, you may be eligible for a return or exchange, subject to the following terms and conditions:

To be eligible for a return or exchange, you must contact us within 30 days of receiving your order (according to the tracking information provided).
Products must be returned in their original condition, unused and undamaged, and in the original packaging.

The following information is needed to process your request:

Your order number (order number should begin with “DWO”)
The name and email address used to place the order
Reasons for return
Before a return can be processed, you must provide us with a photo of the product showing that it is undamaged and unused.
We reserve the right to refuse any return or exchange that does not meet our requirements.

REFUND
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Once your return request has been verified and the returned item(s) was/were inspected, the refund process will be handled by CinusLinus CUSTOMER SUPPORT SERVICE TEAM within 3-5 business days.

The refund will be issued to your original payment account within 3-5 business days.

Return Shipping Address
Please contact the customer service via email support@cinuslinus.com to get the return address.

Return Policy Exceptions
Please noticed that the following merchandise/circumstances does not apply to the normal refund and 60-Day Money-Back Guarantee refund policy.
Items bought under clearance sale.
Opened products that are not resalable.

Things to Know
Returned item(s) must include all accessories and original packaging.
For non-quality related warranty claims, the buyer is responsible for shipping costs generated during the return or exchange processes.
For non-quality related warranty claims, CinusLinus refunds your purchase price of the product itself.
For safety reasons, item(s) cannot contain oil, gas, or hazmat when return or exchange.
Returns may be rejected if items do not meet the above requirements.
We maintain a database of consumer activity and other information collected in connection with a purchase or a return, which we use to authorize returns and may share with third parties that provide fraud prevention services

Here are the circumstances in which refunds will be granted:

If the product you’ve purchased is completely non-functional.
If you did not receive your product within 60 business days after the date that your order has been placed.
Please Note:

Refund will go back to your account in 3-5 business days.
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You cannot ask for a refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home for delivery, not picking up the packages as requested)
Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by your country customs, delayed by a natural disaster, showed "delivered" in the tracking system, shipped in your mailbox but was lost)
More questions related, please contact us via email at support@cinuslinus.com.

LIMITED WARRANTY
Products sold by CinusLinus.com come with their own unique warranty that you can find on the product listing page, package label, or instruction manual.
We make every effort to assure that products meet high quality and durability standards, please contact us via email support@cinuslinus.com for any basic technical support.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.